Support

Find help with NotepadMD — from getting started to troubleshooting common issues.

Contact Us

If you need help or have a question that isn't covered below, reach out to our support team:

Email:

We aim to respond to all enquiries within two business days.

Documentation

Our comprehensive user guide covers everything from getting started to advanced features including tables, code blocks, Mermaid diagrams, themes, and more.

View the User Guide →

System Requirements

Windows

  • • Windows 10 version 1809 or later (64-bit recommended)
  • • 4 GB RAM minimum, 8 GB recommended
  • • 100 MB available disk space
  • • .NET 10 Desktop Runtime (included in installer)

Frequently Asked Questions

How do I install NotepadMD?

You can install NotepadMD from the Microsoft Store or via our standalone installer. The Microsoft Store version updates automatically. The standalone installer includes the .NET Desktop Runtime so no additional downloads are required.

Is NotepadMD free?

Yes. NotepadMD is free for personal use and for businesses with fewer than five employees. All features are included with no time limits or feature restrictions. Pro licences are available for those who want priority support or for larger organisations. See our pricing page for details.

Where are my documents stored?

NotepadMD is a local application. Your documents are stored on your device and are never uploaded to our servers. We have no access to your content. For more information, see our Privacy Policy.

What file formats does NotepadMD support?

NotepadMD works with standard Markdown files (.md). It also supports rich features such as tables, code blocks with syntax highlighting, Mermaid diagrams, and mathematical equations. You can open and edit any plain-text Markdown file.

How do I update NotepadMD?

If you installed from the Microsoft Store, updates are delivered automatically. For the standalone installer, download the latest version from our Get NotepadMD page.

How do I manage or transfer my Pro licence?

You can manage your Pro licence from your account page. If you need to transfer a licence to another device, deactivate it on the current device first and then activate it on the new one. If you need help, contact us at .

Can I request a refund?

Refunds are handled by Paddle, our payment provider. If you purchased a Pro licence and would like a refund, please contact us at within 14 days of purchase and we will arrange it for you.

Policies